Roundwood Solutions Pty Ltd (ABN 13 161 265 596) (‘we’, ‘us’, ‘our’) is committed to protecting the privacy of individuals who interact with our website. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Australian Privacy Act.
1. What information we collect
We may collect the following personal information when you use our website or contact us:
- Name
- Email address
- Phone number
- Organisation name
- Message content submitted via our contact form
- Website usage data collected automatically via cookies and analytics tools (including Google Analytics)
2. How we use your information
We use the information we collect to:
- Respond to enquiries submitted via our contact form
- Send marketing communications where you have opted in
- Improve the performance and content of our website
- Record your instructions e.g. certain email unsubscribes
- Comply with our legal and regulatory obligations
3. Cookies and tracking
Our website uses cookies and third-party analytics tools including Google Analytics. These tools collect anonymous usage data to help us understand how visitors use our site. You can disable cookies in your browser settings, though this may affect website functionality.
4. How we store and protect your information
Personal information is stored securely and access is restricted to authorised personnel only. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
5. Disclosure to third parties
We do not sell or share personal information with third parties for marketing purposes. We may store information collected via our contact form in CRM and marketing platforms used to manage customer communications. We may also share information with service providers who assist us in operating our website (such as hosting providers and analytics tools), subject to their applicable privacy policies and terms of service.
6. Correcting your personal information
You may access personal information we hold about you and seek its correction.
To request access, email sales@roundwoodsolutions.com.au. We may require identity validation. To seek correction, email the same address. We will correct your information if that is warranted.